What is Top Nine?
Top Nine is a tool to help you create a collage featuring your Top Nine Instagram photos published on your Instagram account in 2018.
How can I generate my collage for my best nine Instagram photos of 2018?
You can generate your best nine collage by entering your Instagram username and an email address, and we'll email it to you.
Who built Top Nine?
Top Nine is developed and maintained by Beta Labs (link here!), a product studio with offices in United States and Uruguay.
Do you offer support?
Yes we do! However, due to the large number of requests we receive, we can only ensure under-24-hours response times to paid users.
Printing your photos
How long will it take for my order to ship?
Our average production time is 1-3 days. All orders are shipped immediately after production.
How long will shipping take?
Domestic US orders will arrive in 2-8 days. Orders to Canada will arrive in 10-15 days. International orders will arrive in 10-30 days.
Will I receive a tracking link?
As soon as your order is shipped, you’ll receive a tracking link via email.
Where are your products printed?
All of our products are printed and fulfilled in the United States to ensure quality and quick shipping.
What forms of payment do you accept?
We accept any type of debit or credit card including Visa, MasterCard, American Express, and Discover. All of our payments are processed through Stripe.
Is my information safe?
Of course! All payments are processed through Stripe. We don't store any credit card information or personal data.
What is your return policy?
Because all products are made custom to order, we do not accept returns. In the case of damaged goods or print errors, please email us photos of the product(s) and your order number, and we’ll be happy to send replacements.
Can I change the shipping address on my order?
If you’ve entered an incorrect shipping address, please email us with your order number and correct address as soon as possible. Once the order is shipped, we can’t change the shipping address.
Can I cancel or change my order?
Orders are processed quickly after they are received. Because of this, we are not able to accommodate order changes or cancellations after they’ve been submitted.